Frequently asked questions
What exactly does InnTable do?
InnTable generates a personalised dietary request letter and sends it to your hotel's food and beverage team before you arrive. We find the right kitchen contact, write the letter (in the local language for Pro users), send it, and let you know when it's been delivered. The hotel replies directly to your email.
How does InnTable find the hotel's email address?
We use a combination of AI-assisted research and a growing database of verified hotel contacts to locate the right F&B or kitchen contact for your hotel. If we can't find a contact, we'll let you know — and you can copy the letter to send manually.
What languages are supported?
Letters are always written in English. Pro subscribers receive bilingual letters — the hotel manager gets the English version, the kitchen gets a translation in the local language of the destination country.
What's the difference between the free plan and Pro?
The free plan gives you 3 hotel letters per month in English. Pro gives you unlimited letters, bilingual translations, local dish suggestions, and priority hotel lookup. See
pricing for full details.
How do I cancel my Pro subscription?
Subscriptions are managed through Apple. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone, find InnTable, and tap Cancel Subscription. Your Pro access continues until the end of the current billing period.
I sent a letter but haven't had a reply from the hotel. What should I do?
Most hotels reply within 24–48 hours before arrival. If you haven't heard back a few days before your stay, we recommend calling the hotel directly and referencing your InnTable reference number (shown in the app). You can also resend the letter from the trip detail screen.
Is InnTable suitable for severe food allergies?
InnTable is designed for dietary preferences and lifestyle choices (vegan, vegetarian, gluten-free, etc.), not medically managed allergies. If you have a life-threatening allergy or a medically managed condition, we strongly recommend speaking directly with the hotel's head chef and a qualified medical professional — and not relying solely on an InnTable letter. Please see our
Terms of Service for our full disclaimer.
How do I delete my account and data?
You can delete your account from the Profile screen inside the app, or email us at
hello@inntable.com and we'll process the deletion within 30 days. See our
Privacy Policy for details on what data is deleted.
I found a bug or the app isn't working. What should I do?
Email us at
hello@inntable.com with a description of what happened, your device model, and iOS version. Screenshots or screen recordings are very helpful. We'll get back to you as quickly as possible.
⏱ We typically respond to support emails within 1–2 business days.